Design isn’t a frill—for companies all over the world, it’s driving up the bottom line. As consulting giant McKinsey reported in 2018, companies that invested in good design had 32% more revenue and 56% more total returns to shareholders. But, investing in design goes beyond logos and brand colours. Great design comes from great design teams. Ensuring your design team is set up for success just may be the first step on the road to making your company more successful.
So, how do you set your design team up for success?
Let’s get started!
A design team can be a singular individual working on design projects across an organization, up to a team of 50+ designers who have their own department.
There’s a lot that goes into effectively leading a design team, but let’s start with how you’d like to structure yours. There are three common structures you can follow: Centralized, cross-functional (also known as embedded) and flexible. Think of it like a design team organization chart that help to map out where designers sit within a given team.
A centralized design team means that most of the power and decision-making abilities fall under one or a select few number of individuals; they’re the key decision makers. With a centralized team structure, decision makers are generally in the same physical location (i.e. an office). Some benefits of a centralized team include:
However, it’s not a perfect system. Some disadvantages include:
A great example of how to embed your designers cross-functionally is Spotify’s Tribe model. Although the design team still holds their functional team meetings, they are embedded with other teams in the organization, including engineering and product.
Your design team organization chart will still look the same, where all designers report to your creative director, VP, etc., but it’s their day-to-day working life that changes. Instead of only working with other designers to complete a project, they will work alongside other major business functions to get the job done. This model helps foster trust and collaboration across departments and can lead to increased velocity on the business side and, just as importantly, increased morale on the personal side.
When working under a flexible structure, it’s important that you take note of the current design team skills that you have. If you have great UX designers but are lacking on the graphic designer front, a flexible structure will give you the, well, flexibility to bring on external resources to fill in the gaps.
For example, some design projects are likely to be larger than average and require more time and resources to complete (especially when your team has other ongoing work to focus on). Those kinds of surges in production can be difficult to manage with a fixed team. Companies like Superside offer dedicated project managers, or even creative directors to fill in the gaps of your design team organizational structure when you need them filled, helping your team stay on track to complete ongoing and major projects as they come in.
What works for one team may not work for another. It’s important that you continue to test different strategies for your team in an effort to optimize your processes, communication and overall work. To help get you started, here are a few strategies you can try implementing:
Does your design team have everything they need to do their jobs successfully? This can be bringing on tools like:
Nothing is worse than being ready to ship a design, only to have someone scrap the entire project because the “strategy changed.” Not only is this a waste of your team’s time, it’s also extremely frustrating for them. If you haven’t already, consider using the 10/50/99 approach across all of your design team’s projects.
The 10/50/99 approach breaks projects down into three phases:
This is especially great if you’re working with external designers, because you’re able to minimize a lot of the back and forth, while scaling creative production.
The New Design Frontier report by Invision found that organizations who have invested and mastered design have experienced outcomes like:
However, before you start hiring, decide on how to structure your design team. Take the time to understand where the gaps are in your team, and what are most important for you to fill.
When building and optimizing your design team, start by hiring experienced design leaders who can:
And yes, a designer leader can vary from a "Design Lead" who may just be a more senior designer. Seniority and experience only bring so much, it's skilled mentorship and advocacy that make a great leader.
When design teams are led by true leaders, there will be a greater impact on your organization’s bottom line. They will have the best understanding of where the gaps fall and how to fill them; whether it’s with freelancers or full-time staff.
Some common design team roles that you might encounter are:
And the list goes on. Depending on the company, design roles can be as broad as a singular designer on a team, to very specific design roles that focus in on particular types of design tasks (like animation or branding).
According to Soapbox’s 2019 State of One-on-ones report, 25% of managers don’t discuss growth and development in one-on-ones. Furthermore, Gallup’s State of the Global Workforce found that when you give employees consistent performance feedback, they become emotionally and psychologically attached to their work and workplace. When your team feels like they’re growing and that you are invested in their growth, it makes the difference between an engaged design team and one that’s not. Make your team’s growth and development a regular and ongoing conversation.
If you’re not sure where to start, try adding any of these one-on-one questions to your next meeting agenda:
As Collin Whitehead, Dropbox’s Head of Brand Studio, described it in The DesignOps Handbook:
In a nutshell, DesignOps is focused around improving the design function of an organization, including:
Regardless of your team’s size, there is always a case to be made for DesignOps. Meredith Black, Former Head of DesignOps at Pinterest puts it best:
If you’d like to learn more about how Amazon, Pinterest and other major organizations use DesignOps to streamline their processes, check out our free eBook, The Future of Design Operations, to learn more.
Facebook, Airbnb and Pinterest all have DesignOps teams to efficiently manage the creative process, but it’s not a one-size fits all solution. Learn about this emerging role in our eBook!
A design culture doesn’t happen overnight. In fact, it can take a lot of time and effort. But, if you’re someone who wants to see your entire organization level up with design, not just your own team, then laying this foundation is critical.
Without understanding who the team is designing for, whether it’s marketing or UX design, your team will be wasting their time designing things that likely won’t move the needle. Be strategic with what the team is designing.
Remember that 10/50/99 feedback process that we mentioned earlier? Use it to continuously evolve your design process and strategy. When it comes to the 10%, 50% and 99% stages bring in different stakeholders from other business functions to see who is the most relevant to involve in the design process and when.
Feedback is not only critical to improving your process, it also helps to break down silos within your organization. If you’re designing for a big marketing campaign, consider including stakeholders from design, marketing and also sales. They’ll all come with different perspectives of who the intended audience is and what will resonate best with them.
Design has a massive impact on any organization’s bottom line. If you’re not investing in design, optimizing your current team or making the effort to fill in the gaps, it’s time to start. Set your team up for success with Superside, your extended design team, to help with the ebbs and flows of projects, timelines and so much more.
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