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Superchat: A Better Way to Deliver Feedback in Superside

Team Superside
Team Superside
3 min read

With great design comes great communication. It’s hard to have one without the other, particularly when you’re working with teams outside of your organization. Do both parties align on the project brief? Are the deadlines clear? There’s a lot to nail down, and it doesn’t come without proper planning and structure.

We took this thinking and applied it to our Superside client workflow. We know that communication is the key to getting your design project delivered on time. That’s why we’re introducing a more seamless way for you to stay in touch with your Superside design team.

Superchat window

How Does Superchat Work?

With the recent launch of Superchat—a fast and easy way to deliver feedback and get updates on your projects—you can now communicate directly in the app. All you have to do is:

  1. Type your review comments or questions into Superchat
  2. Wait for our reply (we'll be on the other end, ready to respond)

It’s that simple. So simple, the process probably didn’t need to be described in steps! Below is a quick video that highlights how the new feature works within the app.

We’re making the review process simpler too: Now, you’ll be able to view your project files in Superchat on mobile or desktop. All your feedback is contained in one easy-to-follow place. It’s a much more dynamic communication experience, designed to expedite the delivery of your projects.

We look forward to making your experience with Superside as smooth as can be! Please let us know if you have any difficulty using Superchat or, better yet, if you have any ideas on how we can improve the system—we’d love to hear them. Just send a note to hello@superside.com.

Published: Jan 29, 2020
Team Superside
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Team Superside
Team Superside is comprised of writers from all over the globe. We love making stuff, telling stories and sharing fun, nerdy ideas with the world.

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Trusted by scale-ups and enterprise teams, Superside makes design hassle-free for Marketing, Sales, Creative and Product Design teams by combining top designers and project managers from all over the world, with purpose-built technology and the rigour of designops. Since inception, Superside has been a fully remote and distributed company based in Palo Alto, California, with 180+ employees working across 50+ countries and 19 timezones.
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