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Annex 1: Master Service Agreement

Definitions
Definitions related to this MSA, can be found in Appendix 1.
Hierarchy
This MSA contains the terms and conditions (the “Terms”) that govern the Services. In the event of a conflict between the SOW and these Terms, the SOW supersedes the Terms. The Client shall only provide access to the Services (as defined below) to authorized representatives who will be deemed to be acting on behalf of the Client. In the Terms, “the Client”, "you" and "your" will collectively refer to the Client and its authorized representatives. Capitalized terms used but not defined in these Terms shall have the meanings given to them in the SOW or in the Pricing Schedule. Should you require an additional SOW related to opening an additional Account, this MSA shall apply to any and all SOW’s executed by You and Superside. Superside reserves the right to make non-material updates to this Agreement, at any time, which is available at https://www.superside.com/msa where any past versions of this Agreement will also be available.
General description of the Services
Design Subscription Plans: Superside provides premium on-demand and fully managed creative service capabilities design support of the product offering described at any time on www.superside.com. Each Plan and Level includes a number of Total Hours available to use toward various offerings within the Services, according to the type of Plan and Level selected. Superside will provide a creative team, Project Manager(s), Design Director(s), Producer(s) and designers as specified per Plan, trained in the Client’s relevant templates and style guides. Each increase in Level includes an additional Project Manager, as well as the number of designers as required. Projects can be ordered on the Superside Site.
Change of Plan, Upgrades and Downgrades
The Client is entitled to upgrade the Plan during the Agreement Term, but only for future remaining months. Downgrades and changes from one Plan to another Plan are only permitted from the next Agreement Term with a minimum thirty (30) days prior notice in writing.Such notices should be issued in writing to the Project Manager. You are not allowed to pause a Plan. Notice to pause the Plan may be treated as notice of termination of such Plan. Changes that come into effect will continue to remain in effect for the following Agreement Term unless the notice explicitly states otherwise.
Term and Termination
1. This Agreement shall begin on the Start Date and, unless terminated earlier in accordance with these Terms, remain in effect for the duration of the Agreement Term.
2. Either party may terminate the Agreement in writing with immediate effect where:
  1. one party is in material breach of the Agreement (where the breach remains even after the party in breach has been given thirty (30) calendar days to cure after first receiving confirmed written notice of the breach);
  2. the party not seeking termination is insolvent or undergoing liquidation proceedings; or
  3. in accordance with section 34 Force Majeure (each of (i), (ii) and (iii) a “Termination for Cause”).
3. This Agreement automatically renews for a new Agreement Term unless terminated in accordance with this Agreement. Clients with an annual Agreement Term will be given reasonable notice of upcoming renewals.
4. Where notice of termination is given in writing at least thirty (30) days prior to the commencement of the next Agreement Term, the Plan will remain effective for the remainder of the current Agreement Term and subsequently be terminated at the end of the current Agreement Term. Where notice of termination is given less than thirty (30) days from the commencement of the next Agreement Term, the Plan will automatically renew and remain effective until the end of the next subsequent Agreement Term.
5. All Monthly Amounts shall be paid up to and including the last month of the last Agreement Term. Any unused Monthly Amount or Plan hours will be forfeited upon termination without cause by Client.
6. Should the Client wish to continue with any Projects that are ongoing at the time of termination, all remaining work on any such Projects will be invoiced at the Out-of-Plan Rate on the List Prices, and will not be subject to any discount.
Multiple Client Plan accounts
The Client is not permitted to have multiple Plans for the same Users. Users can only be included on one Account at any point in time. Should you decide to opt for an additional Plan, you will be required to open an additional Account for such additional Plan. A new Account will only require an additional new SOW in connection with the new Account and additional Plan. The terms of the MSA will remain the same and are hereby incorporated by reference for any additional new SOW entered into by the parties.
Project Quotes
Project hour estimates are provided upfront. A summary of the logged hours by Project is available in real-time on the Client dashboard. Upfront project quotes or estimates are provided only as a guide and are subject to change as the work progresses. Any subsequent instructions or requests by you may increase the quote. You are responsible for requesting an updated quote in such cases. Superside cannot guarantee that work will be delivered within the project deadline.
Responsibility for Incurring Plan Overage Charges
Plans run according to calendar months. The monthly usage will be calculated as the sum of hours worked and tracked by Superside during the calendar month. Any usage exceeding the Total Hours, or engaging Services not offered in your Plan (collectively, as applicable, “Overage”), under the respective Plans will be invoiced separately at List Price (as listed in the SOW) at the beginning of the next month. The Client is responsible for managing Project hours requested and used under the Plan and avoiding any Overage should the Client so wish. The Client shall be liable for any Overage use despite any request to be notified of Overage or request to avoid Overage.
Closure of Projects
Superside reserves the right to close Projects where feedback or confirmation of completion has not been received within seven (7) calendar days from delivery of any Service, either complete or incomplete. Furthermore, Superside reserves the right to close a Project if it is still ongoing thirty (30) days after the Client has received notice that the Project has commenced and has offered no feedback whatsoever to Superside. Subject to these Terms, Superside will provide reasonable support to start a new Project for any remaining work.
Project Quality
It is your responsibility to terminate a project if progress is not deemed satisfactory. The Client is liable in full for all hours worked regardless of satisfaction with the end product. It is the Client’s responsibility to inquire for progress reports sufficiently frequently to evaluate progress. In the event that the work is deemed unsatisfactory, it is your responsibility to report to Superside as soon as possible. Superside will assess the work in accordance with the expected standard of work and credit the hours worked where Superside believes the work is not satisfactory.
Pricing and Price Change
1. All Projects are subject to a minimum allotment of 3 hours of work.
2. Superside reserves the right to change the Services specifications, fees and the List Prices with thirty (30) calendar days written notice of such changes. Changes to the Services specifications and fee structure shall take effect from the commencement of the next Agreement Term which begins on or after the effective date of change. A change in List Price shall apply to all Projects started on or after the thirty (30) calendar day written notice and will take effect during your current Agreement Term.OTHER THAN LIST PRICES FOR OVERAGES, ANY CHANGE IN THE SERVICES FEE WILL NOT AFFECT YOU DURING THE AGREEMENT TERM IN WHICH THE FEE CHANGE OCCURRED.
Transferring or Rolling over of Design Subscription Plan Hours and offsetting Overage with Future Months
Hours worked are logged to the day in which they were worked. You are not allowed to transfer hours between months (except for rollovers expressly permitted as described below) nor can you transfer hours between separate Plan accounts. Overage invoices are not allowed to be offset with future months or prepaid amounts. Remaining unused Total Hours will be made available in the following month, for up to three months, and be used on a first-in-first-out basis, as long as the Agreement is effective. Where a Plan is upgraded or downgraded to a new Plan, the balance of any then-existing roll-over hours will be transferred to the new Plan in an amount corresponding to the ratio of the In-Plan Hourly Rates between the Plans, with such ratio never being greater than 1:1. For Plans with limited Fast Turnaround Hours, if the allocated Fast Turnaround Hours are unused during the month, they will roll forward as non-Fast Turnaround Hours.
Refunds
1. Except for Terminations for Cause by the Client, as specified in Section 5(b), or where the Client exercises the right to opt out when applicable, the Client is not entitled to a refund for remaining months nor unused credit or hours on termination
2. Any refund in connection with a Termination for Cause by the Client shall be prorated based on the remaining portion of the then-current Agreement Term Amount, less any Overage. In no event shall any refund for any reason whatsoever include past amounts paid.
Billing Mistakes
If you believe that Superside has billed you incorrectly, you must contact Superside no later than thirty (30) days after receiving the project closed notification or invoice, in whichever the error or problem first appeared, in order to receive an adjustment or credit. Inquiries should be directed to payment@superside.com.
Payment
The Agreement Term Amount will be invoiced in advance of each Agreement Term, in accordance with the Billing Frequency, while this Agreement remains in effect. The first invoice will be sent immediately after signing the Agreement. Invoices must be paid in full, within the Payment Terms set forth in the SOW.

Payment can be made with credit card, check or bank transfer. Invoicing and payment currency is USD. If any outstanding amount is more than thirty (30) days overdue from Payment Terms, Superside reserves the right to charge 1.5% interest per month on the outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. Such outstanding amounts may be sent to a Debt Collection agency. You shall be responsible for all taxes associated with Services other than U.S. taxes based on Superside’ net income.

Superside reserves the right to put Services on hold or terminate the Agreement with immediate effect should any outstanding amount be more than thirty (30) days overdue. Where Services are put on hold due to overdue outstanding amounts, Superside shall be considered to be fulfilling the Service obligations in accordance with this Agreement and the Client will not be entitled to any relief for such action. Where the Agreement is terminated in accordance with this paragraph, the Client shall remain liable for all fees up until date of termination, plus any Overage fees incurred. The fees for the then-current Agreement Term Amount shall be prorated for the period up until date of such termination.

Any payments made via Bank Transfer shall be made to the following account:

Bank: First Republic Bank
Bank Address: 2550 SAND HILL RD, MENLO PARK, CA 94025
ABA: 321081669
SWIFT / Bank Code: FRBBUS6S
Beneficiary: KONSUS, INC.
Account to Credit: 80003374543
Reference: [the invoice number]

Physical checks addressed to Konsus, Inc. can be mailed to the below lockbox address:

Superside KONSUS
PO BOX 7764
SAN FRANCISCO CA 94120-7764

All payment and invoicing related questions can be directed to payment@superside.com.
Credit Card Payment Method
The following applies to Clients who choose to use a Credit card as their payment method. Superside has integrated with Stripe, a validated Level 1 PCI DSS Compliant Service Provider, for PCI Compliant storing of credit card information and processing of payments. Stripe may make a temporary $1 charge to credit cards added to your Superside account. Any such charges are refunded after your credit card has been verified. The refund may take up to several business days depending on your bank or credit card service. Should you wish to use a Credit Card as a payment method, you hereby authorize Superside to run, or have run, credit card authorizations on all credit cards provided by you, to store credit card details as your method of payment for Services, and to charge your credit card (or any other form of payment authorized by Superside or mutually agreed to between you and Superside).
Purchase Orders
Should the Client request a Purchase Order number to be included on the invoice, the client shall be responsible for providing the Purchase Order number to Superside in advance, at least 7 calendar days prior to the following invoice in accordance with the Billing Frequency, if applicable. The Client’s ability to furnish a Purchase Order in no way affects the validity or enforceability of this Agreement. Superside reserves the right to invoice without a Purchase Order where a valid purchase order has not been provided by the time of invoicing.
Restrictions of Use
You will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Superside or authorized within the Services); use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; or remove any proprietary notices or labels.
Availability of Service and Support
Superside will use commercially reasonable efforts to provide you the agreed upon Services. Superside does not guarantee that any Work Product provided will remain functional or compatible after delivery. Superside does not provide or guarantee for any online hosting or support service on www.superside.com, or any other third-party service, website or domain. It is your responsibility that any electronic or online delivery or Service provided by Superside, as well as any account data, registration data, access data or any other data are copied and saved to your own location by yourself. Superside will use commercially reasonable efforts to assist the Client with technical issues during Superside’ business hours. If Client requires technical support, you should reach out to your Project Manager.
Confidentiality
1. You and Superside (each a “Receiving Party”) understand that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of Superside includes non-public information regarding features, functionality and performance of the Service. Your Proprietary Information includes non-public data provided by you to Superside to enable the provision of the Services (“Client Data”).
2. The Receiving Party agrees:
  1. to take reasonable precautions to protect such Proprietary Information, and
  2. not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third-party any such Proprietary Information.
3. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document:
  1. is or becomes generally available to the public, or
  2. was in its possession or known by it prior to receipt from the Disclosing Party, or
  3. was rightfully disclosed to it without restriction by a third-party, or
  4. was independently developed without use of any Proprietary Information of the Disclosing Party.
4. The Receiving Party may make disclosures required by law, court order by a court of competent jurisdiction, or by any regulatory authority to which the Receiving Party is subject, provided the Receiving Party (to the extent permitted by law and reasonably practicable):
  1. provides the Disclosing Party with reasonably prompt notice of such required disclosure prior to the Proprietary Information being disclosed;
  2. uses reasonable best efforts to limit the disclosure of the Proprietary Information as much as practicably possible;
  3. requests confidential treatment or a protective order related to the disclosure of the Proprietary Information; and
  4. allows the Disclosing Party, subject to instructions from the Receiving Party, to participate in any proceeding related to any such involuntary disclosure.
5. In connection with review of obligations hereunder, or other legal or contractual matters, Superside may retain one (1) archival copy of Client Data, which copy shall be used only by Superside and third-parties, where an attorney-client relationship exists between Superside and any such third-party. At Client’s request, Superside’s Chief Legal Officer will provide a certificate attesting to compliance with the foregoing.
6. Notwithstanding anything to the contrary, Superside shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Client Data and data derived therefrom), and Superside will be free (during and after the term hereof) to:
  1. use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Superside offerings, and
  2. disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.
Proprietary Rights
1. You shall own all right, title and interest in and to the Client Data, as well as any data, product, output and deliverable that is based on or derived from the Client Data and provided to you as part of the Services (collectively, "Work Product"), including:
  1. all rights of paternity, integrity, disclosure, and withdrawal and any other rights that may be known as “moral rights” (collectively, “Moral Rights”), and any and all intellectual property rights arising therefrom;
  2. all Work Product shall constitute a “work made for hire” as such term is defined in 17 U.S.C. § 101, made solely for your benefit. Superside agrees that you shall not be subject to any restrictions relating to Work Product under these Terms. Superside hereby represents and warrants that as of the date the applicable Work Product is delivered to the Client, to its Knowledge (as defined below), such Work Product does not infringe or misappropriate the intellectual property rights of any third-party (the “IP Infringement Warranty”). As used herein, “Knowledge” means that Superside actually knew or should have known of such infringement or misappropriation;
  3. where Work Product (or any aspect thereof) does not fall within the specifically enumerated works that constitute works made for hire under applicable copyright laws, Superside hereby irrevocably assigns, transfers, and conveys, free and clear of all liens and encumbrances, the entire right, title, and interest in and to all such proprietary rights it may hold in the Work Product therein to You, your successors, and assigns.
2. You agree to comply with all applicable import and export control laws and third-party Proprietary Rights.
3. Superside has the right to a, limited, fully paid-up, royalty-free, non-transferable, non-assignable and non-sub-licensable, world-wide and non-exclusive license to use any of the Work Product solely in furtherance of its online and social media marketing efforts (the “License Back”). The License Back shall be limited to Work Product which you, your affiliates, directors, officers, employees, representatives, or agents have already published or made public and shall endure for a period equal to your rights, ownership, or license held in the underlying intellectual property in the Work Product.
4. Superside shall own and retain all right, title and interest in and to the following (excluding any Client Data included therein):
  1. the Services and Software, all improvements, enhancements or modifications thereto;
  2. any software, applications, type fonts, know-how, processes, methodologies, inventions or other technology developed or used in connection with Services or support; and
  3. all intellectual property rights related to the foregoing (i) and (ii).
Data Privacy and Security
1. Hosting and Processing. Unless otherwise specifically agreed to in writing by Superside, Client Data may be hosted by Superside or its affiliates, or their respective authorized third-party service providers, in the United States, the European Economic Area (“EEA”) or the United Kingdom.
2. Transfer of Personal Data. To the extent that Personal Data within the Client Data originates from a User in the EEA, as further described in the Data Protection Agreement (“DPA”), Superside will ensure that, pursuant to applicable data protection laws, if personal data within Client Data is transferred to a country or territory outside of the EEA (a “non-EEA country”), then such transfer will only take place if: (i) the non-EEA country in question ensures an adequate level of data protection based on a decision by the European Commission; or (ii) one of the conditions listed in Article 46 or 49 GDPR (or its equivalent under any successor legislation) is satisfied; or (iii) the personal data is transferred on the basis of binding corporate rules.
3. Data Processing Agreements. To the extent that the Parties are required to enter into a Data Processing Agreement (given the nature of the Client Data, location of Users and other aspects of the Services), the DPA entered into by the Parties shall be (i) the Data Protection Agreement separately entered into by the Parties, or (ii) if no such separate Data Processing Agreement was entered into, the Data Protection Agreement located at https://www.superside.com/dpa. The DPA, upon execution by Customer, shall be hereby incorporated by reference herein and become a part of this Agreement.
4. Subprocessors. Client acknowledges and agrees that Superside may use subprocessors, who may access Client Data, to provide, secure, and improve the Services. Superside shall be responsible for the acts and omissions of its subprocessors to the same extent that Superside would be responsible if Superside was performing the services of each subprocessor directly under the terms of this Agreement. A list of all Subprocessors can be found at https://www.superside.com/subprocessors.
Use of Third-Party Materials
Superside may incorporate stock imagery, video, sound, and other digital assets (“Third-Party Materials”) into any Work Product. The Client is responsible for requesting and monitoring the exclusion of Third-Party Materials. Depending on what license(s) and/or usage(s) you may require, there may be an additional cost which will require your prior approval and payment. It is your responsibility to inform your project manager at the outset of any Project on what license(s) and or usage(s) you will require. Superside shall bear no responsibility whatsoever should your initial intended use for any Work Product change and should the license(s) and/or usage(s) secured for you by Superside be inadequate for your altered intended use of any Work Product. You warrant and represent that you own the intellectual property right(s), or possess the appropriate license(s) and/or usage(s), for any and all Third-Party Materials provided by you to Superside and which are incorporated in any Work Product.
Indemnification
1. Each party agrees to indemnify, defend, and hold harmless the other party’s affiliates, directors, officers, employees, representatives, agents, or contractors from any direct losses, damages, or expenses (including reasonable attorneys’ fees) (“collectively, “Losses”) arising from or relating to any successful claim, suit, proceeding, demand, or action brought by a third-party (a “Third-Party Claim”) against either party for actions by it or its agents relating to:
  1. failure to comply with any applicable law;
  2. gross negligence;
  3. wilful misconduct;
  4. fraud or fraudulent misrepresentation; or
  5. defamation.
2. You will further indemnify, defend, and hold harmless Superside, its affiliates, directors, officers, employees, representatives, agents, and contractors (each a “Superside Indemnified Party”) from any Losses arising from or relating to any Third-Party Claim against a Superside Indemnified Party relating to actions by you or your affiliates, directors, officers, employees, representatives, agents, or contractors relating to:
  1. use of the Services in violation of this Agreement;
  2. any Client Data, any third-party materials as laid out in Section 23, or any other materials provided by Client; and
  3. your violation of privacy rights, unfair competition, or infringement or allegations thereof of a registered patent, registered trademark, or copyright of a third-party.
3. Superside will further indemnify, defend, and hold harmless the Client, its affiliates, directors, officers, employees, representatives, agents, and contractors (each a “Client Indemnified Party”) from any Losses arising from or relating to any Third-Party Claim against a Client Indemnified Party relating to actions by Superside or its affiliates, directors, officers, employees, representatives, agents, or contractors relating to:
  1. any breach of the IP Infringement Warranty (an “Infringement Claim”); and
  2. any Infringement Claim related to your use of the Software.
  3. Notwithstanding the foregoing, Superside will have no obligation under this Section, or otherwise, with respect to any Infringement Claim to the extent it is based on:
    1. any use of the Work Product not in accordance with this Agreement,
    2. any use of the Work Product in combination with other materials, content or images not supplied by Superside, unless the Infringement Claim would have arisen irrespective of such combination,
    3. any modification to the Work Product made by a party other than Superside,
    4. any Client Data or other materials or content provided by Client to Superside, or
    5. any part of the Work Product that was designed in accordance with, or in response to, instructions, feedback or input from Client.
4. THIS SECTION 24 STATES SUPERSIDE’S ENTIRE LIABILITY AND CLIENT’S SOLE AND EXCLUSIVE REMEDY FOR INFRINGEMENT CLAIMS.
5. The party seeking indemnification under this Section 24 (the “Indemnified Party”)
  1. will notify the other party (the “Indemnifying Party”) promptly in writing of any Claim for which it is seeking indemnification hereunder,
  2. will give the Indemnifying Party sole control of the defense thereof and any related settlement negotiations, and
  3. will cooperate with the Indemnifying Party, at the Indemnifying Party’s request and expense, in assisting with such defense.
  4. may not settle any Claim without the Indemnified Party’s consent (which will not be unreasonably withheld, conditioned, or delayed) if such settlement requires the Indemnified Party to admit any liability.
6. Law permitting, these indemnifications are subject to the limitation of liability contained in the Terms.
Limitation of Liability
1. SUBJECT ONLY TO THE EXCEPTIONS CONTAINED IN SUBSECTION (D) OF THIS SECTION, NO PARTY OR ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AGENTS, OR CONTRACTORS, WILL BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR:
  1. ANY SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES -- INCLUDING BUT NOT LIMITED TO ANY LOST BUSINESS OPPORTUNITY, REPUTATION, ORPROFITS -- ARISING OUT OF THIS AGREEMENT (WHETHER BASED ON BREACH OF CONTRACT, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY) OR ITS TERMINATION, AND IRRESPECTIVE OF WHETHER OR NOT THAT PARTY HAS BEEN ADVISED; OR
  2. ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS.
2. THE LIABILITY OF EITHER PARTY FOR DAMAGES, OR ALLEGED DAMAGES, HEREUNDER FOR ANY AND ALL CLAIMS BY EITHER PARTY, WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, IS LIMITED TO, AND WILL NOT EXCEED, THE AGGREGATE AMOUNTS PAID BY YOU TO SUPERSIDE PURSUANT TO THIS SOW IN THE 12 MONTHS PRECEDING THE INITIAL CLAIM GIVING RISE TO LIABILITY, GENERALLY, AND THREE TIMES (3X) THE AGGREGATE AMOUNTS PAID BY YOU TO SUPERSIDE PURSUANT TO THIS SOW IN THE 12 MONTHS PRECEDING THE INITIAL CLAIM GIVING RISE TO LIABILITY CONTEMPLATED IN SECTION 24(C) OF THIS AGREEMENT, AS WELL AS ANY UNINTENTIONAL, VICARIOUS OR CONTRIBUTORY INFRINGEMENT CLAIMS.
3. The parties shall use commercially reasonable efforts to limit or mitigate damages they may suffer in connection with this Agreement.
4. There shall be no limitation of liability for either party where such liability stems from:
  1. bodily injury of a person,
  2. fraud or fraudulent misrepresentation; or
  3. where applicable law prevents limitation of such liability.
5. There shall be no limitation of liability for the Client specifically on its obligation to pay for the Services.
6. Each provision of this Agreement that provides for a limitation of liability or disclaimer of warranties, represents an agreed allocation of the risks of this Agreement between the Parties. This allocation is reflected in the pricing offered by Superside to Client and is an essential element of the basis of the bargain between the Parties. Each of these provisions is severable and independent of all other provisions of the Agreement, and each of these provisions will apply even if the warranties in the Agreement have failed of their essential purpose.
Non-solicitation
During your use of the Services, and for a period of one (1) year immediately after your last use of a Service, you agree not to solicit or induce any employee, vendor or independent contractor associated withSuperside to terminate or breach an employment, contractual or other relationship with Superside, either on your own behalf or on behalf of any other business or organization, unless you have received written approval to do so, signed by a duly authorized representative of Superside, and paid an agreed release fee. Failure to obtain a written approval will be subject to a USD $50,000 solicitation fee.

The non-solicitation restrictions of this section shall only apply to the creative, design, and project management personnel who have worked directly on the Client account and does not apply to an advertisement placed into the public domain for a position you are hiring for, unless you have solicited, directly or indirectly, the application from that employee, vendor, or independent contractor for that position.
Insurance
While this Agreement is in effect, Superside will maintain Cyber Liability and Technology E&O Insurance in the amount of $1,000,000.
Delivery of Notices and Consent to Service of Process
1. The parties mutually consent to the use of
  1. electronic means to fulfil this Agreement and to deliver any notices, with the exception of service of process, pursuant to this Agreement; and
  2. electronic records to store information related to this Agreement or your use of the Services.
  3. Notices hereunder will be invalid unless made in writing and furnished via:
    1. email (in each case to the email address provided by the other party), or
    2. a Client posting on the Superside Site., or
  4. The date of receipt will be deemed the date on which such notice is transmitted.
2. Each party agrees that its respective submission to jurisdiction and consent to service of process by registered mail is made for the express benefit of the parties to this Agreement. With regards to any service of process related to any controversy, dispute, claim, or litigation contemplated in Section 35, the parties to this Agreement irrevocably consent to service of process by registered mail at the following address:
  1. Superside: CSC Global, Attn: Konsus, Inc., 251 Little Falls Dr., Wilmington, DE, USA, 19808;
  2. Client: the address provided by Client in Section 2 of the SOW.
Modification of this Agreement
Modification or amendment to this Agreement shall be mutually agreed in writing and signed by both parties, except as otherwise provided for herein.
Survival of Terms
All sections of these Terms which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
Enforcing Rights
Either party’s failure or delay to exercise or enforce any right or claim does not constitute a waiver of such right or claim and will in no way affect the parties right to later enforce or exercise it, unless the party issues an express written waiver, signed by a duly authorized representative of the party.
Assignment
Neither party may assign this Agreement, or any of the rights or obligations hereunder, without the other party’s prior written consent by a duly authorized representative. Consent shall not be unreasonably withheld. Notwithstanding the foregoing, either party may assign this Agreement in connection with a bona fide merger, reorganization, acquisition or other transfer of all or substantially all of such party’s assets or voting securities. Any attempted assignment or transfer in violation of this section shall be null and void. Subject to the foregoing restrictions, this Agreement will inure to the benefit of the successors and permitted assigns of the parties.
Enforceability of Agreement
This Agreement will inure to the benefit of the successors and permitted assigns of the parties. If and to the extent any provision of this Agreement is held illegal, invalid, or unenforceable in whole or in part under applicable law, such provision or such portion thereof will be ineffective as to the jurisdiction in which it is illegal, invalid, or unenforceable to the extent of its illegality, invalidity, or unenforceability, and will be deemed modified to the extent necessary to conform to applicable law so as to give the maximum effect to the intent of the parties. The illegality, invalidity, or unenforceability of such provision in that jurisdiction will not in any way affect the legality, validity, or enforceability of such provision in any other jurisdiction or of any other provision in any jurisdiction.
Force Majeure
Except for your accrued payment obligations for Services already rendered under this Agreement, no party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts beyond the affected party’s reasonable control, including without limitation: strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third-party’s), trespassing, sabotage, theft or other criminal acts, cyber-attacks, failure of energy sources or transport network, acts of God, export bans, sanctions and other government actions, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, explosions, collapse of building structures, fires, floods, storms, earthquakes, or similar events, natural disasters or extreme adverse weather conditions and excluding any viral or bacterial epidemic or pandemic (including COVID-19) (each a “Force Majeure Event”). The party suffering a Force Majeure Event shall use reasonable efforts to mitigate against the effects of such Force Majeure Event, and the other party may terminate this Agreement with immediate effect if the Force Majeure Event continues for more than twenty (20) business days.
Governing Law, Jurisdiction and Venue
This Agreement shall be governed by, and construed in accordance with, the laws of the State of Delaware without regard to its rules of conflict of laws and without regard to the United Nations Convention on Contracts for the International Sale of Goods (“CISG”). The parties hereto hereby irrevocably and unconditionally consent to and submit to the exclusive jurisdiction in the state or federal courts located in New Castle County, Delaware for any controversy, dispute, claim, or litigation arising out of or relating to this Agreement and the transactions contemplated hereby (and agree not to commence any litigation relating thereto except in such courts), waive any objection to the laying of venue of any such litigation in the Delaware Courts and agree not to plead or claim in any Delaware Court that such litigation brought therein has been brought in any inconvenient forum. The parties each waive their right to a jury trial.
Notice for California Users
Under California Civil Code Section 1789.3, Users of Superside from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. To the extent allowed by applicable law, nothing in this Section shall be construed as limiting or affecting, in any way, the provisions of Section 35.
Complete Agreement
This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and each party does not have the authority of any kind to bind the other party in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.
Representations and Warranties
Each Party represents and warrants that it (i) is a legal entity duly incorporated, validly existing and in good standing, with all requisite corporate power and authority to execute, deliver and perform its obligations hereunder; (ii) is duly licensed, authorized or qualified to do business and is in good standing in every jurisdiction in which a license, authorization or qualification is required; (iii) shall comply with all laws and regulations applicable to the performance of its obligations hereunder; (iv) is not a party to any agreement with a third party, the performance of which is reasonably likely to affect adversely its ability to perform fully its respective obligations hereunder. EXCEPT FOR THE EXPRESS WARRANTIES MADE OR REFERENCED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE SUBJECT MATTER OF THIS AGREEMENT, AND EACH PARTY HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.
Disclaimers
1. Inasmuch as Superside may provide advisory services to you as a component of the Services, Superside hereby disclaims any guarantee that any advice given to you will generate or contribute to your desired result. Any advice given represents Superside’s opinions only and you accept and agree that you are solely responsible for achieving your desired result related thereto. Where Superside case studies are included in the communication of such advice, results achieved in those case studies do not guarantee similar outcomes for you.
2. Superside may, from time to time, receive customer referrals from third parties. If you were referred to Superside through such a referral, please be advised that the third party making such referral is eligible to receive valuable consideration in exchange for your successful retention as a Superside customer.
Ethical Guideline
1. Superside reserves the right, at its own discretion, to stop offering Services to companies that:
  1. are on the Norwegian Government Pension Fund (“NGPF”) ethical exclusion list, in breach of the NGPF ethical guidelines or are actively hindering progress within diversity, equity and inclusion; or
  2. engage in any action which brings the Client or Superside into public disrepute, contempt, scandal, or ridicule, or tend to shock, insult or offend the majority of the consuming public or any protected class or group thereof which include, but are not limited to, the following of which should be seen as representative and not an exhaustive list:
    1. Counterfeit or unauthorized goods;
    2. Illicit drugs and drug paraphernalia including any pseudo-pharmaceuticals;
    3. Tobacco-related, cigarette, electronic cigarette, or vaping products;
    4. Adult content or services;
    5. Unfair, predatory, or deceptive practices;
    6. Gambling;
    7. Weapons manufacturing services; or
  3. fail to fully comply with applicable anti-money laundering and terrorism financing laws, including those set out by the US Treasury Dept. Office of Foreign Asset Control.
2. Superside reserves the right to treat any violation of any of (i),(ii),(iii) of this Section as Termination for Cause as laid out in Section 5 of this Agreement.
Execution and Counterparts
This Agreement may be signed in counterparts and will be considered executed when signed by both Parties.
Relationship of the Parties
Superside and Client are independent contractors and nothing contained in this Agreement shall be construed to place them in the relationship of partners, principal/agent, employer/employee, or joint venturers. Neither party, including their respective affiliates, directors, officers, employees, representatives, agents, or contractors, shall have the power or right to bind or obligate the other party, nor shall it hold itself out as having such authority.

Appendix 1: Definitions

“Account” shall mean the parties’ formal arrangement in which Superside offers the Client a Plan or Branding Solutions;
“Agreement” shall mean the SOW and MSA taken as one entire agreement, where the SOW takes precedence over the MSA should there be any ambiguity or conflict between them;
“Agreement Term” shall have the same meaning as laid out in the SOW;
“Agreement Term Amount” shall have the same meaning as laid out on Page 1 of the SOW;
"Annual" shall mean once a year;
“Branding Solutions” shall mean the as laid in Section 3(c) of the MSA;
“Billing Frequency” shall have the same meaning as laid out in the SOW;
“CISG” means the United Nations Convention on Contracts for the International Sale of Goods;
“Claim” shall mean any controversy, dispute, claim, or litigation arising out of or relating to this Agreement brought by either You or Superside against the other party;
“Client” shall mean You, with its principal place of business as laid out in the SOW;
“Client Data” shall mean your Proprietary Information, including non-public data provided by you to Superside to enable the provision of the Services, as laid out in Section 20(a) of the MSA;
“Client Indemnified Party” shall mean the Client, its affiliates, directors, officers, employees, representatives, agents, and contractors, as laid in Section 24(c) of the MSA;
“Design Subscription Plans” shall have the same meaning as laid out in Section 3(a) of the MSA;
“Disclosing Party” shall have the same meaning as laid out in Section 20(a) of the MSA;
“Fast Turnaround Hours” are project hours delivered at 12-hour and 24-hour deadlines;
“Force Majeure Event” shall have the same meaning as laid out in Section 34 of the MSA;
"Hour-based Plan" shall mean Plans that have a number of Total Hours available to use towards various offerings within the Services, according to the type of Plan and Level selected;
“In-Plan Hourly Rate” is the rate resulting from dividing the Monthly Amount by the Total Hours;
“Indemnified Party” shall have the same meaning as laid out in Section 24(e) of the MSA;
“Indemnifying Party” shall have the same meaning as laid out in Section 24(e)(i) of the MSA;
“Infringement Claim” shall mean any breach of the IP Infringement Warranty, as laid out in Section 24(c)(i) of the MSA;
“IP Infringement Warranty” shall mean Superside’ warranty that Work Product does not infringe or misappropriate the intellectual property rights of any third party, as laid out in Section 21(a)(ii) of the MSA;
“Knowledge” shall mean that Superside actually knew or should have known of infringement or misappropriation as laid out in Section 21(a)(ii) of the MSA;
“Level” shall have the same meaning as laid out in of the SOW;
“License Back” shall have the same meaning as laid out in Section 21(c) of the MSA;
“List Prices” shall have the same meaning as laid out in the SOW;
“Losses” shall mean any direct losses, damages, or expenses (including reasonable attorneys’ fees), as laid out in Section 24(a);
“MSA” shall mean the Master Service Agreement contained in Annex 1 to this Agreement;
“Monthly Amount” shall have the same meaning as laid out in the SOW;
“NGPF” shall mean the Norwegian Government Pension Fund and its ethical exclusion list, located at https://www.nbim.no/en/the-fund/responsible-investment/exclusion-of-companies/;
"Out-Put Based Plans" shall mean Plans that includes product offerings based on output;
“Overage” shall mean any usage by You exceeding the Total Hours or the design scope;
“Plan(s)” mean either a Design Subscription Plan or Video Subscription Plan, as applicable, as defined in Section 3;
“Pricing Schedule” means the services, support and other benefits offered for each Plan and Level are as set forth at https://www.superside.com/pricing;
“Project” shall mean an item comprising part of the Services described by a unique project identification number provided by Superside.
“Proprietary Information” shall mean business, technical, or financial information relating to the Disclosing Party’s business, as laid out in Section 20(a) of the MSA;
"Quarterly" shall mean three (3) consecutive months;
“Receiving Party” shall have the same meaning as laid out in Section 20(a) of the MSA;
“Services” shall mean Superside's product offering described at any time on www.superside.com, as laid out in Section 3(a) of the MSA;
“Pricing Schedule” means the services, support and other benefits offered for each Plan and Level are as set forth at https://www.superside.com/pricing;
“SOW” shall mean the Statement of Work contained in this Agreement;
“Software” shall mean the source code, object code or underlying structure, ideas, know-how or algorithms or any software, documentation or data related to the Services;
“Superside” shall mean Konsus, Inc. (dba Superside) with is principal place of business as laid out in Section 1 of the SOW;
“Superside Indemnified Party” shall mean Superside, its affiliates, directors, officers, employees, representatives, agents, and contractors, as laid in Section 24(b);
“Superside Site” shall mean Superside’s online portal accessible via www.superside.com;
“Tems” shall mean the terms and conditions contained in the entirety of the MSA;
“Third-Party Claim” shall mean any successful claim, suit, proceeding, demand, or action brought by a third-party, as laid out in Section 24(a) of the MSA;
“Third-Party Materials” shall mean any stock imagery, video, sound, and other digital assets, as laid out in Section 23 of the MSA;
“Total Hours” are the allotted monthly hours provided in your selected Plan and Level;
“Termination for Cause” shall have the same meaning as laid out in Section 5(b) of the MSA;
“User(s)” shall mean an individual person with access to the Plan or Branding Solutions being provided to the Client;
“Video Subscription Plan(s)” shall have the same meaning as laid out in Section 3(b) of the MSA;
“Work Product” shall mean any right, title and interest in and to the Client Data, as well as any data, product, output and deliverable that is based on or derived from the Client Data and provided to you as part of the Services, as laid out in Section 21(a) of the MSA;
“You” shall mean the Client, with its principal place of business as laid out in the SOW.

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Superside is a revolutionary way for businesses to get good design done at scale.Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

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